The hotel offers free WiFi and a 24-hour front desk.

Every kitchen at Extended Stay America - Charlotte is equipped with a stovetop, microwave, and fridge. The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows.

Weekly housekeeping services are provided for free and daily provided for a fee. Towels and linen are exchanged at the front desk. Free grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee, and tea is served every morning.

A grab-and-go breakfast is available for guests. The property offers free onsite parking. Attractions within close proximity to the hotel include the Nascar Hall of Fame, the US National White Water Center, and the Bank of America Stadium.