The hotel offers complimentary WiFi in public areas. Facilities include a 24-hour fitness center. Parking is offered for a fee.

The air-conditioned rooms of Marriott Charlotte City Center feature modern decor. All rooms feature a flat-screen TV with cable. A coffee maker and small refrigerator are provided as well. Some rooms offer access to the M Club Lounge.

Guests can enjoy full-service dining at Stoke Charlotte, which serves American cuisine for lunch and dinner. Coco & the Director, a coffee shop and co-lab space, is on-site serving locally roasted coffee alongside local events, music, and limited-edition local food selections.

The Charlotte Marriott City Center is less than 2 miles from the NASCAR Hall of Fame and the Bank of America Stadium. The Nature Museum and Discovery Place is a 7-minute walk from the hotel.